Distribution and Tax Reporting
Contact Rust prior to uncovering the need for remediation to ensure you’re ready to go when the time comes. We can work through your preferred vendor process, ensure we satisfy your compliance department’s needs, establish sample statements of work with service level agreements, and consult on options for notification and scripting to address any scenario.
Experienced project managers shepherd your remediation from planning through implementation and toward successful completion. With subject matter expertise and best practices established through relevant experience, Rust will steer your project to the most efficient solutions. Regular detailed reports will ensure you remain apprised of the big picture and the small details.
Remediation programs may involve the receipt and handling of customers’ sensitive information for purposes of address location, payment calculations and distribution, and call and correspondence activity tracking. Rust safeguards this information through our unified compliance posture, a complex set of best practices, including documented and audited processes and a business continuity plan to ensure uninterrupted, secure service.
- Certification and accreditation under the Federal Information Security Management Act (FISMA) for two federal agencies.
- Safe Harbor Principles compliance.
- Annual SSAE16 SOC 2 Type II Report audit of data and system security controls and protocols.
- Gramm-Leach-Bliley Act (GLBA) and Health Insurance Portability and Accountability Act (HIPAA) compliance.
From a simple letter, email, or check to complex packages incorporating customized contents with personalized information or claim forms, Rust provides diverse notice options to meet your program’s needs. We can help locate former customers and servicemembers, and even design and manage media notice campaigns, when appropriate.
Rust’s domestic, in-house call centers, located in Minneapolis and Faribault, Minn., are available up to 24/7 with call center support including multilingual Interactive Voice Response systems, live operators, or a combination of the two. We also can support customer communications with email service, websites with FAQs, and outbound calls, when appropriate.
Rust can execute any type of paper or online claims or release process, if needed. We accurately and efficiently handle data capture, validation, deficiency processing, and award calculations. Consult us prior to settlement for options for claims or release processing structures, likely filing rates, and documentation standards.
Rust, with an in-house bank and tax team, provides a full assortment of distribution and tax reporting services: escrow, distribution, IRS compliance issues such as disbursement and cash management, and 1099 and W-2 tax reporting.
To promote security, our standards include segregation of duties, system-generated distribution files with manual review of output, and defined banking safety features including paper stock specifically used for distribution, positive pay file procedures, and debit blocks with banks.