40 years in legal administration services.

Data Breach Responses
See Rust's data breach response case studies.


Rapid Response
With decades of experience handling time-sensitive projects, Rust is well equipped to address your breach response at a moment’s notice. Our no-cost master service agreements speed the process even more by taking care of the details before an incident occurs.

However Big the Challenge
No breach is too big: Rust has administered individual projects requiring us to mail tens of millions of notices, staff more than 1,000 customer service reps, and take more than 3.6 million calls—and we regularly manage hundreds of concurrent matters. Our capacity and infrastructure allow us to provide attentive service to every project of any size.

Multilingual? Of Course!
Breaches affect populations around the globe: trust Rust to communicate with any impacted audience. We have supported communications in more than 100 languages, including 67 on a single project. In one European Union-based project, Rust handled calls with operators speaking French, German, Italian, Norwegian, and English.

CONTACT


Justin Parks, Business Development Consultant
D: 612.359.2863
E:

CASE STUDIES                                               see all


200 Reps Within 24 Hours
Within 24 hours of being notified by a Fortune 500 financial institution of a breach, Rust had 200 customer service reps training to take calls for 24/7 service.


Six Languages Supported for Healthcare Organization
A non-profit healthcare organization engaged Rust to provide breach response support in six languages: Cantonese, English, Korean, Mandarin, Russian, and Spanish.


65k Calls in 2-Week Project
Rust provided overflow call center support to a financial institution after a breach, taking 65,000 calls during 12-hours-per-day,
6-days-per-week
service for two weeks.

Preliminary Consultation

Project Management

Data
Management

Notification

Contact
Center


A successful response is often determined long before a breach occurs. Contact Rust to establish a no-cost master service agreement—no retainer fees—to begin planning for a breach response and cut down on implementation time later. As required, we’ll establish formal statements of work with service level agreements, help you build project plans, templates, scripts, and everything else necessary to quickly and thoroughly address a future breach.