A successful response is often determined long before a breach occurs. Contact Rust
to establish a no-cost master service agreement—no retainer fees—to begin planning
for a breach response and cut down on implementation time later. As required, we’ll
establish formal statements of work with service level agreements, help you build
project plans, templates, scripts, and everything else necessary to quickly and
thoroughly address a future breach.
A highly experienced, single point of contact will oversee your engagements, first
to ensure an effective plan is in place and then to carry it out to the letter,
keeping you apprised of the big picture while handling the smallest details.
Every engagement Rust undertakes incorporates the receipt, processing, and management
of often-sensitive or private data. That’s why Rust protects its systems with a
comprehensive and complex assortment of security best practices, audits, and compliance
measures we refer to as our “unified compliance posture.”
Our team can provide guidance on the most efficient and cost-effective methods for
securely handling and reporting on data used to create mailing or emailing lists,
status of mailpieces (such as undeliverable mail), call notes, escalation records,
and other data essential to handling a data breach response.
We design and manage focused notification programs that choose from among all of
today’s communication tools—direct mail, email, social and traditional media—to
reach the right audience. Rust is ready right away to support notice programs of
any size: hundreds, thousands, or millions.
Not only will we get your notice out quickly and correctly, but according to your
unique needs: no cookie-cutter approach. We offer flexible layout and branding options
and will work with you to draft language and content. Then we will track and provide
full reports on mailing activity and undeliverable mail processing.
We recognize that, in a breach, callers may be your former, current, or future customers,
or even your employees. Quality service matters. All Rust representatives undergo
initial and ongoing training on customer service, our systems, and the specifics
of your breach to ensure the highest quality service.
Speed is essential in response to a breach. Rust is ready to communicate with individuals
affected by a breach: if your firm has a no-cost master services agreement with
us, we can reserve numbers for you in advance and establish Interactive Voice Response
systems within hours of being notified of a breach.
Rust is ready to support any size of breach, no matter the audience affected. Our
fully domestic, 800-seat call centers, located in Minneapolis and Faribault, Minnesota,
can quickly be expanded to increase capacity as necessary. We staff Spanish-speaking
representatives and regularly support other languages with pre-recorded messaging,
in-house representatives, or through translation services.