DATA BREACH RESPONSE
Rust offers diverse recall services—direct and media communications; third party coordination; project, data, and product management; distribution; and reporting—to help our clients deal with recalls. Rust is well equipped to respond at a moment’s notice, and our no-cost master service agreements speed the process even more by taking care of the details before an incident occurs, allowing us to often set up your call center within one day.
We handle recalls of any size or scope: Rust has administered individual projects requiring us to mail tens of millions of notices, handle the return or destruction of thousands of products, staff more than 1,000 customer service reps, and take more than 3.6 million calls—and we regularly manage hundreds of concurrent matters.
- Consumer Audio and Video Equipment Recall Rust provided live phone service from 1 a.m. to 2 p.m. CT daily with up to 100 customer service representatives in five languages (French, German, Italian, Norwegian, and English) to support this European Union-based recall.
- Lighting Product Manufacturer Rust partnered with our client in a Consumer Product Safety Commission recall of battery packs, coordinating reimbursement for and recycling of 18,000 batteries as well as providing notice and customer service.
- Automotive Product Manufacturer Rust scheduled 52,000 service appointments as part of a recall in which we also mailed notice to 2.5 million customers, handled 120,000 calls, and mailed checks to 2,300 eligible customers.
- Food Producer Rust received a call at 6:30 a.m. notifying us of a meat recall and responded with a phone line including approved IVR scripting in just over eight hours. Spanish translations and live operators were in place the following day.
Director, Business Development