Our in-house, 500 seat call center is managed by full-time, on-site staff trained to understand the specific needs of your case. Your callers receive quality service from experienced CSRs who consistently and professionally deliver the correct information.
We recognize that class members often represent current, former and potential customers and clients. To ensure excellent service to the class, we select the most appropriate tools to accomplish the financial and service objectives of your settlement. We train our in-house CSRs with settlement-specific materials while emphasizing required service levels. CSRs work from plain language phone scripts created by our in-house experts and approved by the parties to ensure information is accurate and understandable. Quality assurance processes ensure consistency and excellence.
Handling thousands of calls every day and having taken as many as 23,000 calls on a single settlement in a single day, Rust is prepared to handle calls for any size or type of settlement. For those cases that do not require CSRs, we prepare IVR systems through which callers can request notices or receive accurate, up-to-date settlement information. Because we own, program and maintain our own systems, we are flexible and highly responsive to your call center needs.
Services Include:
- 24/7 accessibility
- Toll-free IVR system
- TTY for the hearing-impaired
- Foreign language services
- Quality control systems