For all of Rust's 30 years and in the nearly 20 years we have been involved in claims administration, we have used the best technology available to serve the needs of the legal community. We continue to refine all our processes to gather and analyze class member data as well as to provide close-to-real-time servicing data.

One of the first steps in every case is to work with our clients and, at their direction, design a database to hold all the class member information important to that particular case. We also plan for the technical resources needed for each case including toll-free telephone service, sufficient electronic data storage, and reporting systems.

Key elements of our technology capabilities include:

• Interactive telecommunications systems that support up to 870 live calls simultaneously and up to 100,000 calls daily using advanced Interactive Voice Response (IVR) systems and Voice Response Units (VRUs)
• Call monitoring, recording, tracking and reporting systems, both on- and off-site
• Tiered phone scripts and pathways customized to meet settlement requirements
• Web site development and hosting for notice, claims processing, information inquiries, fulfillment, class member status reports, and database repositories enabling secure remote access client data analysis
• 40 servers with over two terabytes of storage capacity
• LAN-based architecture supporting over 1,000 workstations with redundancy for disaster recovery
  

For more information, contact us.