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At the foundation of Rust Consulting's capabilities and services are a broad
range of personnel, technology and system resources. In order to handle a wide
range of cases in terms of both size and complexity, we are accustomed to
bringing the right resources in the right amount to every settlement.
Key factors in the design of our facilities, implementation of technology, and
training of our people are:
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The sensitive and exacting nature of our clients' requirements
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The need to ensure that we can accurately predict costs and then deliver our
services on time and on budget
Visitors to our facilities see a blend of technology and talent that is
carefully assembled for every case — from the smallest to the industry's
largest mega-cases.
Beginning with a core team of 250 people, we can quickly staff an additional
900-1,000 qualified personnel depending on the needs of a specific case. We
occupy over 80,000 square feet of space dedicated to call centers, claims
processing, print and mail, and telecommunications.
Through our in-depth customer service representative (CSR) training process, we
are able to bring to each case a highly qualified workforce specifically
trained for and dedicated to that case.
For more specifics of some of our key resource areas, select from the list at
left or contact us.
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