Why Partner With Rust?
More Telecom Case Experience than Anyone Else
Rust has handled the administration for dozens of telecom cases—more than any other administrator. Our experience allows us to provide expert advice and innovative approaches to keep administration costs low.
We Ensure Excellent Service to the Class
Quality of service to the class is an important consideration for all parties to the settlement. To ensure excellent service to the class, we select the most appropriate tools to accomplish financial and service objectives, use plain language phone scripts created by our staff experts, provide extensive training to our on-site customer service representatives and develop and follow appropriate, streamlined escalation procedures to ensure callers’ questions are answered.
The Quality and Control of In-House Operations
We can conduct all aspects of claims administration in-house, giving you higher quality results, tighter data security and streamlined communications. In addition, we employ a full-time department to oversee quality in every aspect of operations.
Selected Case Experience
Innovative Notice Saves $5 Million
With a noticeable class of more than 10 million, Rust helped achieve the parties’ goal of an efficient administration through the design and use of a “postcard notice” that saved approximately $5 million in printing and postage as compared to a more traditional notice. Rust also created and distributed more than 100,000 “virtual calling cards” worth more than $1.5 million and more than 10,000 product replacement vouchers of varying values.
Calling Card Distribution
Rust mailed more than 5 million notices and received more than 182,000 claim forms from class members. Eligible claimants received calling cards worth 50 or 100 long distance minutes, depending on individual circumstances.
Rolling Distribution to Three Subclasses
This settlement included three different subclasses, dependant on consumers being current or former customers and, if current, their account status. Rust managed rolling monthly distribution process over an eight-month span providing the appropriate benefits—cash, credits and different types of vouchers—to each subclass.
Creative Process to Collect Class Member Information
Some class members in this settlement required certain account information to file their claims. Rust and the parties developed a system by which Rust could access the defendant’s billing database, identify and pull the applicable statements and send them to class members making the requests.