Why Partner With Rust?
Experience that Ensures a Quality Settlement
With more telecom settlement experience than anyone in the industry, we have the insight necessary to articulate and address potential issues in the administration process before they can become a problem. This ensures a quality settlement process that is both fair and defensible.
Turnkey Project Teams Relieve the Administrative Burden
Rust’s investment in people, systems, and training enables us to respond immediately to your needs. We relieve you of the administrative burden and heavy costs associated with introducing and retraining new teams with every settlement.
Technology and Innovation Deliver Process Improvements
We have developed expertise and experience that give us the insight needed to innovate at every step of the administration process. This allows us to deliver considerable savings to our clients and increase class member participation. From developing a settlement website which facilitates millions of online claims to streamlining the administrative and distribution processes, Rust delivers real value through technology and process improvements.
Selected Case Experience
Innovative Notice Saves $5 Million
With a noticeable class of more than 10 million, Rust helped achieve the parties’ goal of an efficient administration through the design and use of a “postcard notice” that saved approximately $5 million in printing and postage as compared to a more traditional notice. Rust also created and distributed more than 100,000 “virtual calling cards” worth more than $1.5 million and more than 10,000 product replacement vouchers of varying values.
Calling Card Distribution
Rust mailed more than 5 million notices and received more than 182,000 claim forms from class members. Eligible claimants received calling cards worth 50 or 100 long distance minutes, depending on individual circumstances.
Rolling Distribution to Three Subclasses
This settlement included three different subclasses, dependant on consumers being current or former customers and, if current, their account status. Rust managed rolling monthly distribution process over an eight-month span providing the appropriate benefits—cash, credits and different types of vouchers—to each subclass.
Creative Process to Collect Class Member Information
Some class members in this settlement required certain account information to file their claims. Rust and the parties developed a system by which Rust could access the defendant’s billing database, identify and pull the applicable statements and send them to class members making the requests.