Why Partner With Rust?

Turnkey Project Teams Relieve the Administrative Burden

Rust’s investment in people, systems, and training enables us to respond immediately to your needs. We relieve you of the administrative burden and heavy costs associated with introducing and retraining new teams with every settlement.

Market Intelligence that Delivers Innovation and Cost Savings

Through the administration of over 250 finance settlements, our consumer finance project teams have gained the experience and market intelligence to deliver considerable cost savings at every step of the administration process. Whether it is a streamlined notice program or a unique distribution process, Rust consistently delivers cost savings through innovation.

Data Security Practices and Systems that Reduce Risk

Our internal data security practices and systems are designed to reduce your risk while meeting or exceeding today's exacting industry standards. We have received system accreditation under the Federal Information Security Management Act (FISMA), comply with and adhere to Safe Harbor Principles, and undergo an annual SSAE 16 SOC 1 Type II Report audit of our data security and information technology controls. Other enterprise-class data security measures include employee screening, employee security training and a hardened production data center hosted at a Tier III network carrier.

Selected Case Experience

Postcard Checks Save $1 Million

Rust met the parties’ goal of cost efficient administration by designing a special postcard check that was appropriate for the value of the settlement benefits, yet reduced the cost of printing and mailing by two-thirds, a savings of approximately $1 million. We created customized phone and database systems to track two separate subclasses and designed a convenient telephone-based claim-filing process for the subclass of non-current account holders.

Simplified, Cost-Effective Notice

To meet the parties’ goals of a simple, cost-effective notice, card members with open accounts were notified of the settlement in their monthly statements; more traditional notices were mailed to class members with closed accounts. Rust developed a phone-based filing process for class members with low statement balances. Rust issued nearly 2 million checks as a part of our administration.

Aggressive Notice Program Design

Rust worked with the attorneys general of 49 states and the parties to design an aggressive notification program in this $295 million settlement. First, Rust mailed a “pre-notice” postcard alerting class members of information to come. Simultaneously, the attorneys general put out press releases. Subsequently, Rust sent 480,000 notices to class members, with a follow-up notice sent one month later to anyone who had yet to respond. Two weeks later, Rust implemented an outbound calling process to class members who had yet to respond, to be followed by a second set of outbound calls three weeks later. The eventual filing rate was driven up to 65%.

Innovative, Cost-Effective Notice

Rust notified over 4 million class members via email to meet the parties’ goals of a cost-effective notice solution. Rust’s innovative email notification program included metadata, which was used to track the class members’ identity. Class members could acknowledge agreement to the terms online by simply clicking a button on the website; they did not have to enter any identifying information.