Product Recalls

Business Sector

Whether your recall demands telephone support within hours or processing that continues for years, Rust has the experience, systems, and project management expertise to implement the solution.

SELECTED PRODUCT RECALL EXPERIENCE

Ongoing, Complex Support for Product Recall

An automotive supplies retailer engaged Rust to administer an 18-month product recall program. We have mailed more than 3.7 million notification letters and reminders. Our highly trained CSRs have handled more than 100,000 calls during which they help callers schedule service appointments at nearby retailer locations. Rust is also handling reimbursements, having distributed more than 2,000 payments.

Immediate Response for Food Recalls

Clients in the food industry recognize that Rust’s readiness to help them. We often have toll-free telephone numbers with informative messaging and even live customer service in service within just hours of being contacted.

Full Range of Services Support Recall Programs

Rust has designed and managed claims processes and even product exchanges. No matter how complex the process, clients trust Rust to manage product recalls.