STRATEGIC PARTNERSHIP OFFERS COMPREHENSIVE SOLUTION

Rust Consulting partners with Identity Theft 911 , America’s premier consultative provider of identity and data risk management, resolution, and education services, to offer comprehensive data breach services—from breach avoidance and risk mitigation advisory to response and resolution services.

• Breach Avoidance Consulting Services. From assessment to privacy planning, digital forensics to operational procedures and training, our experts can provide you with a comprehensive coaching and guidance.
• Breach Preparation and Planning Services. We provide proactive breach preparation in the forms of online tools, resources and services including compliance training, auditing tools, ongoing education and staff training, and development of incidence response game plans.
• Breach Response Services. We offer clients immediate, expert response services including project management; unlimited capacity notification services; and contact center services. Our resolution services include fraud monitoring and the personal assistance of expert fraud specialists who work with impacted individuals to resolve their fraud situations on a one-on-one basis.

SELECTED BREACH EXPERIENCE

 200 Telephone Reps Training Within 24 Hours

Within 24 hours of a Fortune 500 financial institution contacting Rust about a data breach, we had 200 customer service representatives (CSRs) training to take their calls. Over the next four weeks, Rust answered 100,000 phone calls and sent follow-up emails to callers as part of our 24/7 service.

Overflow Call Center Support for Data Breach

Rust handled 65,000 calls as part of our 12-hours-per-day, 6-days-per-week overflow call center support for a major financial institution when it experienced a data breach. We began taking calls less than a week after being contacted and provided the client hourly statistics for the duration of the two-week project.

University Engages Rust for Multiple Breaches

A large, public university engaged Rust for two of its privacy breaches. In total, we mailed nearly half a million notices and handled more than 20,000 telephone calls on behalf of the university.

Multiple Language Notification and Call Support

A non-profit healthcare organization selected Rust to administer a recent data breach response. Within days of engaging Rust to handle the breach, we had prepared notification letters and set up call center support in six different countries and languages, including Cantonese, English, Korean, Mandarin, Russian, and Spanish.