WHY PARTNER WITH RUST?
Turnkey Solutions Help Manage Financial Impact
No matter what communication situation arises, Rust has the proven expertise and facilities to provide you with the right solution.
- Call Center. We respond to urgent needs and can have fully trained Customer Service Representatives (CSRs) up and running within a day.
- Print & Mail. Design specialists, proofreaders, plain language experts, and media program designers ensure that notification meets your budget and project needs.
- Forms / Claims Processing. Rust has the proprietary systems and experience to cost-effectively review and process paper and online forms with efficiency and accuracy.
Comprehensive Solution Minimizes Breach Risk and Cost
Rust Consulting partners with Identity Theft 911 , America’s premier consultative provider of identity and data risk management, resolution, and education services, to offer comprehensive data breach services—from breach avoidance and risk mitigation advisory to response and resolution services.
Our high-touch, high-capacity, expert solution minimizes companies’ risks and costs of data breach prevention and response by helping firms retain their customers, manage their reputations, and avoid future litigation.
Immediate Response and Seamless Customer Experience
When the unexpected happens, Rust understands how important it is to respond immediately to your customers and protect your brand. We own and operate our own 500-seat call center with the capacity and technology to handle your unique communication needs. Within as little as a day, we can establish toll-free numbers and staff call centers with fully trained CSRs. Other highlights include:
- 24/7 accessibility
- Quality control systems
- Foreign language services
Technology and Systems Reduce Ongoing Risk
Our internal data security practices and systems are designed to reduce on-going risk while meeting or exceeding today's exacting industry standards. We have received system accreditation under the Federal Information Security Management Act (FISMA), comply with and adhere to Safe Harbor Principles, and undergo an annual SSAE 16 (formerly SAS70) Type II audit of our data security and information technology controls.
Pre-Incident Consulting Reduces Response Time and Cost
Working with Rust’s experts before the need for our services arises allows you to resolve the administrative details up-front that otherwise add time and risk to any incident response. Complimentary consultation and non-exclusive master contracts help establish relationships and processes so when the need arises, you are ready.