40 years in legal administration services.

millions and millions

of claims administered over the last 40 years

Rust is a recognized leader in class action settlement administration
with decades of experience handling some of the largest and most
complex cases in history. Discover how we can help you, who will help
you and more about our experience, using the filters below.







Frequently Asked Questions for the General Public

Note: This information describes Rust Consulting, Inc. and its business in general terms. If you would like information that is specific to any class action settlement or another project Rust is handling, please refer to the website or toll-free telephone number that has been established for that project.

About Rust

   Q: What does Rust Consulting, Inc. do?

A: We are a professional services company that clients retain to help with projects that require data management, notification, contact centers, claims processing, fund distribution or a combination of any of these services. While we often work on legal projects such as class action settlements, we typically act in the role of a neutral, third-party administrator.

   Q: Is there an online list of all the projects you are handling / have handled?

A: Rust has administered over 6,000 projects and does not maintain a comprehensive list of historical or active projects online.

   Q: Who hires Rust?

A: Rust may be hired by any one of a number of different groups:

  • Plaintiff’s counsel (the attorneys for the person or group bringing a lawsuit)
  • The defendant (the company that was sued)
  • Defense counsel (the attorneys for the company that was sued)
  • A business not involved in any lawsuit, but simply wanting our services for a project
  • A federal, state, or local government agency 

In class action settlements, no matter who hired Rust, it may be easiest to think of Rust as working for the court, or for the settlement itself. Rust carries out the procedures that are documented in formal, legal documents which are agreed to by both sides in a case, and approved by the court .

   Q: Can you give me legal advice?

A: Rust is not a law firm and cannot give you legal advice.

   Q: I have an idea for a lawsuit. Can someone at Rust tell me whether I have a case?

A: Rust is not a law firm and cannot advise you on the merits of any case.

   Q: Is Rust a law firm?

A: Rust is not a law firm. We are a professional services company that clients retain to help with projects that require data management, notification, contact centers, claims processing, fund distribution or a combination of any of these services. While we often work on legal projects such as class action settlements, we typically act in the role of a neutral, third-party administrator.

   Q: I called one of your toll-free numbers and got recorded messages. Why don’t you have live operators answer the phone?

A: Projects have different combinations of customer service options, including live customer service representatives, pre-recorded messaging (called Interactive Voice Response, or “IVR”), emails, and websites. According to our clients’ instructions, sometimes the toll-free telephone numbers set up for certain projects do not immediately reach live customer service representatives—there may be other questions and answers first. Other times, they may not have live customer service representatives at all. 

We find that most callers’ questions are answered in the pre-recorded messaging. Please listen carefully when you call. If your question is not answered, refer to your mailed notice or the IVR messaging for instructions on whom to contact.

   Q: What kinds of projects does Rust handle?

A: Most of Rust’s projects are class action settlements. However, Rust is hired to handle any type of project that involves sending printed or emailed materials, establishing call centers, processing claims or forms, or sending payments or coupons.

Class Actions

   Q: What is a class action settlement?

A: Class action settlements are agreements between two or more parties to a lawsuit. Under these agreements, the party being sued usually agrees to make some payments or give some other benefits. In return, whoever sued them stops pursuing the lawsuit. Neither side wins or loses in a settlement: they reach a compromise.

   Q: How did Rust get my name and address? What do you do with that information?

A: Courts typically require the defendant in a class action settlement to provide relevant information about class members such as name and address to the administrator of the settlement—such as Rust—so that the class members can decide whether they want to opt out of the settlement, object to the settlement, file a claim, or take some other action. Rust takes class members’ privacy very seriously. We do not share name and address information with anyone who is not involved in that settlement, and we maintain strict data privacy policies.

   Q: Can you send me a list of all the class actions I might be involved in? Can you keep my name on file and notify me if any settlements come up in which I am a class member, or notify me of all class actions that settle?

A: Thousands of class action lawsuits are settled every year. Even for those settlements Rust administers, there is no “master list” or file through which we can cross-check a person against all settlements. Rust cannot monitor your possible membership in past, current, or future class action settlements. Most information about class lists comes from one or more of the parties to that specific settlement, and is under very strict security and privacy controls. Data is used very specifically for each separate settlement, accessible only to the relevant personnel for that settlement, and then returned, destroyed, or otherwise dealt with as necessary.

   Q: Can you tell me when I should expect my check or how much it will be?

A: First, in most class action settlements, class members are notified before the settlement is final or approved by the court. In other words, at that stage it is still possible that there would be no settlement (and therefore no checks) at all. Second, many factors go into determining who gets paid, how much, and when. It is never in a claims administrator’s best interest to delay payments: we want to distribute payments as soon as is possible. But sometimes, for any number of the reasons above and more, we cannot tell you in advance when that will be. We want to be fast; we need to be correct. 

If you are expecting a payment in a matter administered by Rust, specific information (if any) regarding payment dates and amounts will be available in the mailed notice, by calling the toll-free number associated with the matter or checking on the relevant website (if applicable).

   Q: Does Rust delay claims to make more money?

A: Rust does not profit on delaying settlement payments. It is our goal to make accurate payments as quickly as possible per the terms of our clients.

   Q: Does Rust try to minimize settlement check amounts to class members to make more money?

A: Rust does not profit on minimizing class members’ payments. We follow the terms of each settlement in paying class members.

   Q: I have heard that the more people who file claims, the smaller each person’s check will be. Is that true?

A: Every settlement is different. Sometimes there is a set amount to be paid to class members, and it is true that the number of people filing claims will change each person’s payment amount. Other times, checks are based on certain criteria specific to the subject matter of the settlement (i.e., X dollars for each Product XYZ you prove you purchased). Sometimes there are no checks at all—the award may be something else entirely. It is important to review the settlement materials for the specifics of any case in which you are involved.

   Q: How long does it take for checks to be mailed?

A: It is normal for the time between when you first receive a notice about a settlement and when you receive a payment to be at least several months—and sometimes even more than a year—even if there are no delays. If there are unexpected delays, the most common reason is the legal proceedings, such as appeals holding up “final approval.” Reissued payments—for example, if the original payee name has changed—also may have various factors affecting the timing of their handling. Contact the settlement administration office for your particular case for more specific information on timing.


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Jan 25

NYSBA Antitrust Law Section Meeting

Feb 15 - 16

16th Annual Class Action Conference 2018

Mar 23

2018 PAGA Workshop