40 years in legal administration services.

millions and millions

of claims administered over the last 40 years

Rust is a recognized leader in class action settlement administration
with decades of experience handling some of the largest and most
complex cases in history. Discover how we can help you, who will help
you and more about our experience, using the filters below.







Frequently Asked Questions for Clients

Planning Your Settlement Administration

   Q: When is the best time to contact a settlement administrator?

A: We recommend that you contact a settlement administrator before your proposed settlement is finalized. By consulting with an administrator before finalizing a settlement agreement, you can incorporate their experience, creativity and expertise directly into the agreement, thus eliminating or minimizing any potentially problematic aspects of administration—for example, dealing with claims filing services, handling uncashed payments, or storing (or destroying) hard copies of claim forms. Contact a Rust expert before the settlement is complete.

   Q: How can I anticipate claims filing rates?

A: While it is impossible to predict the claims filing rates for a specific settlement, factors such as the case type, class demographics, media attention, potential awards, notice plan, and the claims process all impact claims filing rates. Rust uses our experience spanning over 6,000 projects and over 40 years of legal administration services to help you make the most accurate predictions possible. For more information, read the article "Estimating Claims – What Every Attorney Should Know."

   Q: Are email or social media sufficient for class notice?

A: Exciting technology, evolving media habits, and the hope of lower cost tempts class action practitioners to abandon “outdated” media tools for providing class notice. But digital and social media can leave substantial segments of the class without due process. For more information, read the article "Mixed Media: A Smarter Approach To Class Action Notice."

   Q: What is “plain language?” Is it something to take seriously?

A: Federal Rule of Civil Procedure 23 requires that notice to class members be in “plain, easily understood language.” Parties that do not comply with the rule’s plain language requirement are likely to face challenges and objections to the notice, and in the worst-case scenario could find themselves paying for the publication or mailing of new notices. For more information about plain language, see the Plain Language Primer, written by Katherine Kinsella of Kinsella Media.

   Q: Should I establish a QSF for my settlement?

A: A Qualified Settlement Fund (QSF) has certain features that may be advantageous, depending on your specific needs. There are also tax-related considerations with a QSF, some of which we discuss in “Tax Treatment of Qualified Settlement Funds: Navigating the Changes.” Contact Rust for more information about whether a QSF may be beneficial for you.

   Q: What type or size of cases does Rust handle?

A: Rust has a breadth and depth of experience and expertise across cases of all sizes and types. Our legal settlement teams focus on practice areas such as antitrust, consumer, finance, insurance and healthcare, labor and employment, product liability, and securities class action, regulatory, and mass tort settlements. Rust also leverages our services (such as notification, call centers, claims processing, fund distribution, data management, and project management) to assist companies with a number of business needs including data breach responses, recalls, and compliance remediation programs.

Questions to Consider When Selecting a Claims Administrator

   Q: Will you handle our work in-house, or outsource the sub-tasks?

A: Rust owns our own competencies, including class data management, notice, call center, claims processing and distribution. Depending on the details of a settlement, we will perform most or all aspects of administration in-house. We partner with long-time, trusted vendors for any work that is outsourced. The parties to any settlement can be confident that Rust will take accountability for its work, most of which is handled on-site.

   Q: Does Rust offshore any aspects of administration?

A: Rust has the ability to perform all work within the United States or utilize offshore capacities. Rust adheres to service level agreements with clients to ensure work is performed within acceptable countries. Upon request, Rust is willing to ensure that all services are performed within the United States.

   Q: Can you help me manage CAFA requirements?

A: The Class Action Fairness Act of 2005 (CAFA) includes extensive requirements of defendants. The requirements, which include that a series of settlement-related documents be served on “appropriate” state and federal officials “no later than 10 days after a proposed settlement of a class action is filed in court,” are intended to protect class members. Working with Rust helps ensure that each CAFA requirement is properly handled.

   Q: Can I feel confident that class members’ financial information will be secure?

A: Any administrator should be prepared to explain in detail the measures they take to protect class members’ and clients’ sensitive data. Rust's internal data security practices meet or exceed today's exacting industry standards. We have certification and accreditation under the Federal Information Security Management Act (FISMA) for two federal agencies and undergo an annual SSAE18 SOC 2 Type II audit of our data security controls designed to demonstrate our substantial level of readiness under the regulatory statutes most important to the parties to class action lawsuits, including the Sarbanes-Oxley Act (SOX), the Gramm-Leach-Bliley Act (GLBA), and the Health Insurance Portability and Accountability Act (HIPAA). Our enterprise-class data security measures are designed for ensuring data integrity and security. 

   Q: How do you provide service to class members?

A: Rust recognizes that class members represent current, former and potential customers and clients. For each settlement, we select the most appropriate tools to accomplish financial and service objectives. We train our in-house customer service representatives (“CSRs”) with settlement-specific materials while emphasizing service. CSRs work from plain language phone scripts created by our staff experts and approved by the parties to ensure information is accurate and understandable.


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Jan 25

NYSBA Antitrust Law Section Meeting

Feb 15 - 16

16th Annual Class Action Conference 2018

Mar 23

2018 PAGA Workshop